Most returns must be authorized by contacting the seller in order to obtain an official Return Merchandise Authorization (RMA). Authorization does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package.
All returned products must be in resalable condition, including, but not limited to; all components, manuals, registration cards, and original undamaged packaging. In addition, the following restrictions normally apply:
An unauthorized return is defined as any package returned to Optivatec.comwithout the proper return authorization code on the shipping label. Unauthorized returns may include packages refused during a delivery attempt. Unauthorized returns received by Optiva may be refused at the warehouse and returned to the sender. In this case, you may be held responsible for the cost of shipping back the package. This cost will be deducted from the total credit due or a charge to the credit card or PayPal account, if a refund has already been issued.
All the Optiva brand portable power products come with a manufacturer’s 12-month warranty.
If you encounter any problems with your product during this time period, simply return it to where it was purchased for a brand new replacement. If you cannot contact your retailer, then please email us at support@Optivatec.comfor assistance. For warranty details, please see below.
Optiva warrants you, the purchaser of this new Laptop AC Adapter or Battery& Mobile Accessories, that the product shall be free of defects from the original manufacture of the material and workmanship for one (1) year from the purchase of the product (the “Warranty Period”). Optiva products must be purchased brand-new from an authorized dealer of Optiva for the warranty to be considered valid. This warranty does not cover refurbished products or products sold second hand. If you notify Optiva during the warranty period about a defect covered by the terms and conditions of this warranty, we will provide for service or replacement of the product.
The Warranty Period lasts for one year (365 days); beginning on the date you purchased the product. The purchase date is printed on the receipt you received with the product.
During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, Optiva will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of Optiva and are not returned to you. If products and/or parts service are required after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.
Contact the store you purchased your Optiva product from.
They may or may not ask you return the product to them. If you are asked to return the part/product (Laptop AC Adapter, Batteries, Cell Phone Accessories, or Battery Packs), make sure that you place the products in its original packaging. If you purchased the product from an online website such as Souq or Amazon, email us a copy of your original invoice or PayPal receipt when contacting us about any issue with your purchase. If you are asked to return the product to us, we will issue you an RMA number and instructions on where to ship back your old product.
This warranty does not cover:
Repair replacement as provided under this warranty is your exclusive remedy. Optiva shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to; lost data, loss of use of your product, lost business or lost profits. Optiva products makes no other express warranties with respect to the product, all express and implied warranties for the product, including, but not limited to; any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
For customer service please contact: support@Optivatec.com
At Optivatec.com, we strive to provide the best customer service and support for our customers! We make regular improvements to our site in hopes of providing you with the best and most efficient online shopping experience possible. If you have any inquiries, questions, or concerns about our products or services, please feel free to contact us. Moreover, we always appreciate suggestions for update and improvement from you as this is a gauge to measure our success.